-

Refund & Return Policy

At Premier Mini Highland Cows, we take pride in raising healthy, well-socialized miniature Highland calves and ensuring every buyer has a positive, confident purchasing experience. Because our calves are living animals and require extensive care, preparation, and veterinary oversight before leaving the ranch, our refund and return policy is structured to protect both the buyer and the wellbeing of the calf.

Below is our official policy.

All Sales Are Final

Once a calf is purchased and a deposit is placed, all sales are final.
We do not offer refunds or returns simply due to a change of mind, unexpected expenses, lifestyle changes, or buyer circumstances.

Purchasing a live animal is a serious long-term commitment, and we encourage all buyers to consider the responsibility before placing a deposit.

Deposits

✔ Non-Refundable Deposits

A non-refundable deposit is required to reserve any calf.
Deposits ensure that the calf is held exclusively for you and is removed from our availability list.

✔ Deposit Transfers

If necessary, deposits may be transferred to another available calf at our discretion and only if the original calf has not yet been picked up or delivered.

Deposits cannot be refunded.

Health-Related Refund or Replacement

We stand behind the health of our calves.
If a licensed veterinarian determines that your calf has a pre-existing, life-threatening health condition within the terms of our Health Guarantee, we will:

Offer a replacement calf of equal value OR apply a credit toward a future purchase.

Please note:

• Veterinary documentation is required.

• No cash refunds will be offered under any circumstances.

• Buyer must comply with all Health Guarantee requirements for eligibility.

Returns

Due to biosecurity concerns and the health risk to our herd, we do not accept returns of any calf once it has left our property.
This protects both your new calf and our existing animals.

If, at any time, you feel unable to care for your calf properly, please contact us. We will assist in rehoming guidance, but we cannot accept the calf back onto our ranch.

Cancellation Policy

If a buyer fails to:

• pick up the calf on the agreed date,

• communicate delays,

• or complete payment by the scheduled time,

the calf may be relisted for sale, and all payments made—including deposits—are forfeited.

Transportation Fees

Any transportation or delivery fees are:

• Non-refundable,

• Paid directly by the buyer,

• Not covered under any refund or replacement policy.

If delivery must be rescheduled due to weather or transport availability, we will help coordinate, but fees cannot be refunded.

Buyer Responsibility

Once the calf leaves our ranch, the buyer assumes full responsibility for:

• Transport safety

• Ongoing health care

• Nutrition and housing

• Vet visits

• General wellbeing

Injuries, illnesses, or complications arising after pickup/delivery are not grounds for refund or return.

Our Commitment

While refunds and returns are not possible once a calf leaves our ranch, we stand by our animals and our buyers.

We offer lifetime support, guidance, and honest communication to help ensure your Mini Highland calf thrives in its new home.

Our goal is for every buyer to feel informed, confident, and supported throughout the entire process.